Privacy Policy

1. Your Privacy Matters

We take your privacy seriously. This policy explains how we collect, use, store, and protect any personal information you share when using our website or services. We follow the UK GDPR and Data Protection Act 2018.

By using our services or website, you agree to the terms set out here.

2. Who We Are

3. What Information We Collect

We may collect the following types of personal data:

A. Information You Provide

When you:

  • Make an enquiry
  • Book or attend an appointment
  • Fill in forms or send reports

This may include:

  • Your name and your child’s name
  • Contact details (address, email, phone)
  • Date of birth and health/developmental history
  • Reports from schools, GPs, or other professionals
B. Information from the Website
  • IP address, browser, and device type
  • Pages you visit and how you interact with the site
  • Cookies

 

4. Why We Collect Your Information

We use your data to:

  • Provide safe and effective assessments and advice
  • Communicate with you about appointments and reports
  • Keep accurate clinical records
  • Share relevant information with others involved in your child’s care (with your consent)
  • Comply with legal requirements
  • Improve our website and services

5. Lawful Basis for Using Your Data

We may process your data under the following legal bases:

  • Consent – when you’ve given us permission
  • Contract – to provide the services you’ve asked for
  • Legal obligation – to meet professional or regulatory duties
  • Vital interests – in emergencies or safeguarding situations
  • Legitimate interests – such as improving services

You can withdraw your consent at any time.

6. How Your Data is Stored

  • Stored securely using encrypted and password-protected systems
  • Paper records (if used) are locked and access is restricted
  • Data is kept for as long as legally required (usually 8–25 years, depending on your child’s age)

7. Who We Share Information With

Your information is confidential and is only shared:

  • With professionals involved in your child’s care (with your consent)
  • If legally required (e.g. safeguarding)
  • With your insurance company (if authorised)
  • With secure admin or IT providers (GDPR-compliant)

We never sell your data or use it for marketing.

8. Your Data Rights

You have the right to:

  • Access your data
  • Request corrections
  • Ask for your data to be deleted (in some cases)
  • Limit or object to how it’s used
  • Ask for a copy in a portable format
  • Withdraw consent

To exercise any of these rights, contact: [email protected]
 You can also contact the Information Commissioner’s Office (ICO): www.ico.org.uk

 

9. Cookies

Our website uses cookies to help improve your experience. You can control cookie use via your browser.

10. Third-Party Links

Our website may include links to other helpful websites. Please note that We’re not responsible for the privacy practices of other sites – check their policies separately.

11. Policy Updates

This policy is reviewed regularly and may change if required by law or service changes. The latest version will always be on this website.

12. Contact

If you have any questions about how your data is used, please contact us:

NeuroNest Paediatrics
 📧 Email: [email protected]
 🌐 Website: www.neuronestpaediatrics.com